How to Start a New Leader Position without Accidentally Starting a Mutiny

A friend of mine recently got a new boss, and let’s just say…it didn’t go well. The boss swooped in, reorganized projects, and ignored the employees’ hard-earned expertise. Team members who had poured years into certain initiatives were suddenly excluded from them—no acknowledgment, no questions, no collaboration. The result? People stopped feeling heard and valued.

Here’s the thing: how you set the tone as a new leader matters. Whether you’re stepping into a leadership role, taking on a volunteer group, or kicking off a new project, your team is watching closely. People decide whether to follow you based on what they see early on.

So, how do you build credibility right from the start?

• Listen first: Schedule one-on-ones with your direct reports. Learn the culture, understand the people, and identify pain points before making big moves.

• Communicate clearly: Be transparent about your approach, expectations, and decision-making process. No one likes leadership by mystery novel.

• Follow through: Do what you say you’ll do, every single time. (Pro tip: if you promise free donuts, deliver free donuts.)

Leadership isn’t about having all the answers; it’s about earning trust through your actions. Build credibility now, and you’ll build a team that wants to follow you—not one that’s quietly updating their résumés.

What can you do this week to strengthen trust in your leadership?